Returns & Product Performance Policy
Effective: August 18, 2026
Bodysurfing—and using a performance handboard—requires swimming ability, timing, positioning, wave judgment, hand placement, and practice. Wave quality, rider experience, physical ability, water conditions, and technique all affect how the handboard performs.
Pismo Surf Co. handboards are intentionally flexible and strapless. Flexing or twisting under hand pressure, repositioning the hand during a ride, and developing a feel for the board are normal parts of the design and riding experience.
Missing waves, experiencing a learning curve, tiring more quickly than expected, preferring a different feel, or not achieving a particular amount of speed, lift, control, or ride length does not indicate a manufacturing defect. We do not guarantee that purchasing the handboard will produce any particular skill level or riding result.
That said, you may still return the handboard under our 30-Day Try-It Policy if it is not right for you. Ordinary return-shipping terms will apply.
Defects, Incorrect Items, and Shipping Damage
Please inspect your order when it arrives. If it is damaged in transit, incorrect, or appears to have a defect in materials or workmanship, contact us promptly at fletcher@pismosurfco.com. For shipping damage, please contact us within seven days and include photographs of the product and packaging.
A manufacturing defect may include material separation, cracking, traction failure, or structural failure occurring under reasonable use and not caused by impact, misuse, modification, improper storage, or normal wear.
Normal wear, cosmetic scratches, damage from rocks, reefs, shorebreak, hard impacts, vehicles, excessive heat or sunlight, improper storage, modifications, or use outside the product’s intended purpose is not considered a manufacturing defect.
If we determine that an eligible product was defective, damaged in shipping, or incorrectly supplied, Pismo Surf Co. will provide a replacement or refund and cover reasonable standard return-shipping costs.
How to Start a Return
Email fletcher@pismosurfco.com with:
Your name and order number.
The item you wish to return.
A brief explanation of the reason for the return.
Photographs, if the product is damaged or may be defective.
We will provide return instructions and the appropriate return address. Once authorized, the product must be shipped within 14 days. Please use a tracked shipping service; Pismo Surf Co. cannot be responsible for returns lost in transit.
Products purchased from another retailer must be returned through that retailer under its return policy.
Shipping and Refunds
For preference, fit, feel, or learning-curve returns, the customer is responsible for return shipping. If we provide a prepaid label, its cost may be deducted from the refund.
Original shipping charges are not refundable unless the product was defective, damaged in transit, or incorrectly supplied.
Approved refunds include the product’s purchase price and applicable sales tax and will be issued to the original payment method within five business days after the returned product is received and inspected. Financial institutions may require additional time to post the refund.
If a returned product does not meet the conditions above, we will contact you before denying or adjusting the refund.
Legal Rights
This policy does not exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer-protection law.
Safety Reminder
A handboard is sporting equipment—not a flotation, rescue, or life-saving device. Riders should be capable swimmers, understand local ocean conditions, remain within their abilities, and avoid riding alone or near rocks, reefs, swimmers, or other hazards.